Link to Departmental Plan to Address Wait Times


Link to Departmental plan to address wait times.

Dear Members of the Association,

Director of Pension Information, Steve Walker has provided the following information received from the Minister of Veterans Affairs, Lawrence MacAulay. Minister MacAulay is also the Associate Minister of National Defence.

Minister MacAulay’s message provides a link to an explanation of steps the Department of Veterans’ Affairs (VAC) is taking to address the issues of extended wait times for veterans currently being experienced.

James Forrest
Director of Communications
RCMP Veterans’ Association

Dear Stakeholders and Advisory Group members,

As you have heard me say before, tackling the backlog is my top priority. With that in mind, I am pleased to share with you the Department’s plan to address wait times: Timely Disability Benefit Decisions: Strategic Direction for Improving Wait Times. This plan focuses on the tactics and initiatives in progress to improve wait times for Veterans applying for Disability Benefits.

I wanted to share this response directly with you, our stakeholders and advisory group members, so you can see exactly how we plan to address this issue, including the concrete steps we will be taking in the coming months.

There is no one single initiative that will reduce wait times. This is why our plan includes hiring, digital solutions, innovation, all in an integrated approach. In the plan you will see details on initiatives like our Veterans Benefit Teams—integrated teams that will serve as one-stop-shops for all applications, reducing the potential wait time at each step of the process.

We encourage you to read the full plan and share it on your social media channels.

Your support in helping us inform the Veterans community and your advocacy on their part is much appreciated.


Lawrence MacAulay
Minister of Veterans Affairs and
Associate Minister of National Defence

Minister Lawrence MacAulay



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